Terms & Condition - Wine Secret HK

IMPORTANT NOTICE: It is illegal to sell alcohol to people under the age of 18. By placing an order, you must confirm that you are 18 years old or above. You must ensure that no other person except yourself shall use your login to purchase alcohol products and a person aged 18 or above (identification required) must be present to take delivery, otherwise, delivery shall be withdrawn and attempted at another time to be agreed between you and us.

TERMS AND CONDITIONS FOR ONLINE PURCHASE

1. General

1.1.In these terms and conditions and the Special Conditions (as defined below) (collectively referred to as the “Terms and Conditions”), “Wine Secret HK” or “we” or “us” means Wine Secret Limited, and the “customer” or “you” means any person, firm, company or body which places an order with us. Please read these terms and conditions carefully before using the website or our mobile app (as the case may be) (collectively “our e-store”). By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.
1.2.We shall make every effort to ensure that prices, details and sizes of products at our e-store are up-to-date. Prices are subject to change without prior notice and all orders are subject to our acceptance at our sole discretion and stock availability.
1.3.We shall make every effort to ensure product(s) displayed at our e-store are in stock. If from time to time any products become out of stock, we reserve the right to offer alternative product(s) of similar value and style.
1.4.All orders are subject to confirmation of final availability and we reserve the right to reject the order in the event that any of the products or services requested are unavailable.

2. Registration

2.1.You are required to register as a user before placing any order through our e-store. During the registration:
– You must provide us with accurate, complete and up-to-date registration information;
– You must safeguard your username and password;
– You authorize us to assume that any person using the e-store with your username and password is either you or is authorized to act for you;
– We have the absolute discretion to refuse the registration of a potential customer and to terminate the registration of any customer for any reason whatsoever.

2.2.Please inform us via our website/by email/by phone immediately of any changes to the information that you provided so that we can communicate with you effectively.
2.3.In the event that your account is not used for a specified period (currently, 3 years), we will, for your own and our protection, deem your account to be no longer in use, and we will deactivate your account and all your accumulated points and/or e-vouchers will be forfeited (where applicable). You will need to reapply for a new account if you wish to make further purchases at our e-store.

3. Wine Secret Luxury Membership

3.1. About Wine Secret Membership
3.1.1. Wine Secret Membership is a customer loyalty program operated by Wine Secret since Nov2022.
3.1.2. You must be aged 18 years or over and have a valid Hong Kong address in order to be a member of the Wine Membership (“Member”).
3.1.3. Members must present their membership card to enjoy privileges. The membership is non-transferable and remains the property of Wine Secret Limited.

3.4. Others

3.4.1. Wine Secret Limited and the loyalty partners reserve the right to change the terms and conditions of the loyalty partner offers without prior notice.
3.4.4. If any dispute arises, our determination shall be final. Where these terms and conditions are available in Chinese, the English version shall prevail whenever there is a discrepancy between the two versions.
3.4.5. Wine Secret Limited reserves the right to change the Terms & Conditions of membership without prior notice.
3.4.6. These terms and conditions shall be governed by the laws of the Hong Kong Special Administrative Region, the People’s Republic of China and the Customer and we agree to submit to the exclusive jurisdiction of the Hong Kong courts. We may revise the Terms and Conditions at any time without prior notice. A copy of the latest version of these terms and conditions is available at www.winesecrethk.com/terms-condition.

4. Privacy protection

We are committed to safeguarding the privacy of individuals with respect to personal data. We, therefore, make sure that our policies and practices in relation to the collection, use, retention, transfer and access of personal data comply with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) under the laws of Hong Kong.

5. Payment

5.1.Our e-store accepts payment by designated credit cards, debit cards or other designated electronic means as specified by us. All product prices listed are in Hong Kong dollars. The prices listed in our e-store may differ from the prices of the same products in our physical shops. The applicable price shall be the price listed in our e-store as at the date of purchase.
5.2.Acceptance of orders is subject to our sole discretion. A final receipt will be issued to you when goods are delivered to your address, or goods are collected at our physical store (as the case may be).

6. Others

6.1.Basis of supply: we only serve and deliver products to end consumers. We are not selling our products for re-sell purpose. If we have grounds to believe that you are not purchasing our products as an end user, we reserve the right to decline or cancel your order.
6.2.Force majeure: We shall not be liable for any delay or failure to perform caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond our control.
6.3.You shall not assign, transfer or otherwise any of your rights and obligations under these Terms and Conditions to any other third party without our prior written consent.
6.4.If any provision of these Terms and Conditions shall be construed to be illegal or invalid, they shall be removed from these terms and it shall not affect the legality, validity and enforceability of the other provisions of these Terms and Conditions.
6.5.These Terms and Conditions embody the entire agreement between the parties and they supersede all previous negotiations, representations, and agreement between the parties.
6.6.We have the right, at any time, or from time to time, by giving prior notice to you, to modify or vary or supplement all or any of the provisions under these Terms and Conditions.
6.7.If any dispute arises, our determination shall be final. Where these Terms and Conditions are available in Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions.
6.8.These Terms and Conditions shall be governed by the laws of the Hong Kong Special Administrative Region, the People’s Republic of China and the Customer and we agree to submit to the exclusive jurisdiction of the Hong Kong courts. We may revise the Terms and Conditions at any time without prior notice.

7. Wine Secret Limited’s payment terms

7.1.We accept Visa, MasterCard, American Express and Union Pay.
7.2.Under Credit Card Purchase Protection service (e.g. Visa Verification Service, MasterCard Secure Code) customers can enjoy safe and secure shopping by using their own credit card with a specific password or security code. Credit cards used for shopping should be valid and under the purchaser’s own name.
7.3.Where there are additional charges for delivery, such charges will be set out separately for your acknowledgment and confirmation prior to proceeding to payment.

8. Notification for ordering

8.1.Our e-store only accepts orders for delivery in Hong Kong to the specified billing address or collection at a designated physical store located in Hong Kong.
8.2.Placing an order means you agree to purchase products or services in accordance with the Terms and Conditions set out herein. After receiving your order, we will acknowledge receipt of your order. However, it is not an acceptance of your order. We reserve the right to reject any purchase order without giving any reasons. In the event that we are unable to accept your order (for example due to payment issue), we will notify you by phone or email.
8.3.If your order is accepted by us, we will confirm with you accordingly and advise the date and time of delivery or availability for collection at a designated physical store.

9. Delivery service (applicable if you have selected to have your order(s) delivered to a designated billing address)

9.1.You may enjoy free delivery service to your specified billing address when you purchase our subscription.
9.2.Delivery service is only available at addresses located in Hong Kong Island, Kowloon, New Territories, Tung Chung, Discovery Bay and Ma Wan. This service is available from 10am to 9pm between Monday and Saturday (excluding public holidays) at one of the following timeslots:
10am to 4pm
4pm to 9pm (except Discovery Bay and Ma Wan)
Should you have any inquiry about delivery, please feel free to contact our Customer Service Department.

9.4.After your order has been accepted, we will confirm with you about the expected delivery time and date. Please check whether all your ordered items are delivered against the invoice/delivery note (as the case may be) upon delivery, then sign and return the delivery note to our courier to confirm your acceptance of goods.
9.5.In case where the deliveries are delayed due to hoisting of typhoon signal no. 8 or above or black rain storm signal, we will try our best to arrange the products to be delivered on the next day.
9.6.If you fail to receive your ordered products upon the first delivery appointment or you give us inaccurate information on your address, we reserve the right to charge you an additional delivery fee for subsequent delivery(es).
9.7.All expected delivery dates and time are estimates only. We shall not be liable for any loss or damage incurred or suffered by the customer as a result of any late delivery.
9.8.In case of any dispute, our determination shall be final.

12. Others

12.1.Title to the product shall remain vested in us until we receive full payment of the price, and risk shall pass to the customer upon delivery/collection of the product (as the case may be).
12.2.For any ordered goods that remain undelivered for 6 months from the date of an order confirmation or storage fees that remain unpaid for over 6 months, we shall have the right to dispose of such goods at our own discretion without further notice to you. In such event, we shall not be liable to make any refund or compensation to you; and we reserve the right to continue claiming you for the outstanding storage fees.
12.3.We shall under no circumstances be liable for any loss (whether direct or indirect) of revenue, loss of profits or any indirect or consequential loss whatsoever suffered, sustained or incurred by you or by other person arising (directly or indirectly) out of the sale and purchase transaction with you.

Lasted updated on 11 Nov 2022

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